I’ve been disconnected—or I’m about to be. What do I do? 

We want to make sure you have the tools you need to keep the lights on. If that is an immediate challenge, contact usright away. Or, visit our Payment Assistance Optionspage. It may clear up a lot of your questions. 

Now, about disconnection: All bills are due on the  business day that is 16 days after the bill date. After that, Rhythm considers the charges past due. Once charges are past due, disconnection notices are sent out to let you know about your unpaid balance, which will include a 5% late fee. These notices will be sent to your service address with a specific disconnect date. Additionally, we will send a number of emails, so please be on the lookout.

The good news: If the past-due balance on the notice is paid before the stated disconnect date, then the issue is resolved, and things can carry on as normal. However, if the past due balance remains unpaid, disconnection is still a possibility. 

In the event you are disconnected, please know it is a temporary suspension of service that can be remedied with a reconnect, sent by Rhythm, to the TDSP after payment of the full, past-due balance has been received. 


Does Rhythm charge any disconnection or reconnection fees? 

Yes, we do. Disconnection for Non-Payment Transaction fee can be applied if a disconnect order has been sent. If there is a fee from the TDSP,  we will pass those through to you without markup.  


How can I prevent disconnection from happening again? 

We offer several different billing options, including Pick Your Due Date and Average Billing. These options can help you with your budgeting and help you avoid future disconnects. To learn more, please visit our Billing Options page. 
As always, if you have any questions, please reach out to us at 1-888-774-9846.


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