How do I pay a deposit?
Deposits can be paid online during sign-up or by calling 1-888-7RHYTHM.
The deposit must be satisfied before an enrollment can be confirmed or electricity service started.
Deposits will be fully reimbursed after 12 consecutive on-time payments, with interest at the rate approved by the PUCT.
Deposit Alternative Program - For Eligible Customers
Some customers may qualify for the Deposit Alternative Program based on their credit profile.
The Deposit Alternative Program requires payment of a Deposit Alternative Fee before enrollment can be confirmed or electricity service started.
The Deposit Alternative Fee is non-refundable.
Can the deposit requirement be waived?
Yes. Send a copy of a letter of credit from your most recent electricity provider to Rhythm.
The Letter of Credit must show no more than 1 late payment for the most recent 12 consecutive months as well as have no disconnections for non-payment.
Or you may be eligible for a deposit waiver if you are:
A customer aged 65+: We will waive your deposit if you send us a valid copy of one of the following forms of identification :
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U.S. State-Issued Identification Card
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U.S. Driver's License
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Passport
A victim of family violence: If you are a victim of family violence, you are eligible to have your electric service deposit waived.
To qualify as a victim of family violence, you will need to send a copy of your Texas Council on Family Violence deposit waiver certification letter. The letter must be filled out by family violence center personnel, treating medical personnel, law enforcement personnel, a Texas District Attorney or County Attorney, Office of the Attorney General personnel or a grantee of the Texas Equal Access to Justice Foundation which you can find on the Texas Council on Family Violence's Website - English / Español
Victim of Potential Fraud: If we were not able to verify your identity, please send a copy of one of the forms of identification below directly to Rhythm.
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U.S. State-Issued Identification Card
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U.S. Driver's License from
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Passport
Medically Indigent: Submit a certification letter to Rhythm establishing that the account owner is medically indigent.