Texas New Mexico Power (TNMP) is my utility provider, and I am no longer on Pick Your Due Date and I do not see any usage info regarding My Account. What’s going on?

As of February 28, 2022, AT&T has retired their 3G technology and TNMP has lost the ability to communicate with their 3G meters.

As a result, smart meter data that provides customer usage and billing information will no longer be digitally recorded on a timely basis. Instead, manual monthly meter readings will be conducted for non-communicating meters. The monthly readings will be reported to Rhythm after TNMP physically visits the outside of each home to read the meter.

What’s that mean for me?

Unfortunately, we are temporarily unable to continue to offer Pick Your Due Date and weekly usage data that rely on smart meters to communicate information to TNMP and Rhythm. Until this issue is resolved by TNMP, we will be moving customers affected to standard billing immediately to ensure you continue to receive your monthly bills. If you need help making payment by the bill dates for the standard TNMP meter reads, please reach out to our Customer Care Team at support@gotrhythm.com.

 What’s next?

AT&T informed TNMP in 2019 that it would discontinue operating its 3G network in February 2022, but unfortunately, TNMP did not begin rolling out a solution until February 2022 thus impacting customers. We’re doing all we can to roll with the punches handed out by TNMP & AT&T, but Rhythm and all electricity providers have no control over what’s going on. We can’t change how TNMP’s usage data is delivered to them. We hope to be able to provide our full suite of services to the TNMP service territory again soon.  

We are advocating for our customers to get this disruption resolved as soon as possible. TNMP is currently estimating that they will finish replacing the 3G meters by the end of 2022.

 

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